Support for Canberra tenants
Access your OurProperty portal, review local ACT tenancy guidelines, and streamline your transition with our structured checklists.
Structured transition checklists
Moving home requires careful coordination. Use our verified Canberra checklists to secure your bond return and settle in without friction.
Moving in
Moving out
Complete your condition report within 14 days, set up utility connections, and register your details on the OurProperty portal.
Book professional carpet cleaning, reference the ACT Revenue bond release form, and return all physical keys to our Phillip office.
Your tenancy rights
Canberra rental laws protect both parties. We maintain absolute transparency regarding rent caps, urgent repairs, and routine inspections.
Rent increases
Urgent maintenance
Routine reviews
ACT rent increases are legally capped at a prescribed CPI percentage. Any proposed change requires eight weeks written notice.
Urgent issues like burst pipes or electrical faults are handled immediately. Log these directly via phone or the portal.
We conduct up to four routine inspections annually. You will always receive a minimum of one week written notice.
Portal access 24/7
Log maintenance, track requests, and access your tenancy documents securely anytime through the OurProperty portal.